Frequently Asked Questions (FAQ)
Q1: What is estate management, and why do I need it?
A: Estate management is the organized handling of all property-related tasks — including rent collection, maintenance, communication, and documentation. Whether you're a landlord or a tenant, it ensures everything runs smoothly and efficiently, saving you time and reducing stress.
Q2: Can I pay my rent through the platform?
A: Yes. Our platform supports online rent payments, helping tenants stay up to date and landlords get paid on time. You’ll receive reminders and receipts for every transaction.
Q3: How do I report a maintenance issue?
A: Once you’re logged in, you can easily submit a maintenance request through your dashboard. You’ll be notified as the issue is received, assigned, and resolved.
Q4: I’m a landlord. Can I monitor payments and tenant activities?
A: Absolutely. As a landlord, you’ll have access to a dedicated dashboard where you can track payments, view tenant profiles, manage maintenance, and generate reports.
Q5: What happens if a tenant doesn’t pay on time?
A: The system automatically flags unpaid bills and sends reminders. You’ll be able to track overdue accounts and take appropriate actions based on your tenancy agreement.
Q6: Is my data safe on the platform?
A: Yes. We take data security seriously. All information is encrypted and stored securely to protect the privacy of both tenants and landlords.
Q7: Can I access the platform on mobile?
A: Yes, the platform is mobile-friendly. Whether you’re using a phone, tablet, or computer, you can manage everything on the go.
Q8: How do I get started as a new landlord or tenant?
A: Simply sign up and create your profile. Landlords can begin by adding properties, while tenants can view their unit details, pay rent, and manage requests immediately after login.
Managing Properties, Simplifying Life.